하얏트 플레이스 쿠알라룸푸르 북잇 자릴

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I had a wonderful stay at this hotel. After a long and tiring journey, the experience was made so much better by the front desk staff Thania who attended me. She was incredibly friendly, warm, and welcoming from the moment I arrived. And she was so efficient in handling my check-in. I would say less than 5 mins i already had my room key. Her friendliness and professionalism instantly made me feel at ease, turning what could have been an exhausting day into a relaxing and pleasant start to my stay. It’s rare to come across such genuinely caring service, and it truly made a difference. On my check-out day it happened to be her attending me again. There we chat a bit and it felt like we were friends before this. Such a nice lady. Thank you Thania for your hospitality. I would definitely recommend this hotel and look forward to staying here again!

Kebersihan baik.Kemudahan hairdryer tidak disediakan..hnya disediakan basic2 lain sperti tv,iron,sabun2..yg best disediakn mic utk karok dlm bilik.Parking pn disediakn so selamat sesapa yg dtg sini.Sabun dilengkapi syampoo rambut,conditiner rambut&shower cream body.stay tgkat 15 so far good tekanan air sgt laju..heater water pn fungsi sgt bagus.Katil sgt empuk,brsih& sgt luas.Sangat bagus ada pnunjuk arah kiblat bagi muslim solat👍🏻Enviroment sgt mndamaikan,brsih.Disediakn juga towel yg byk&bersih.Selipar pn disediakn dlm bilik.laundry bag pn disediakn,friendly customer🌟staff pn ok.Boleh dtg sini lagi jika nk prking dengan selamat.

My second time staying in this hotel. The room is spacious and clean. Super love their staffs from the checking in, room service and their manager are friendly and helpful. Extra bed not available but they help us set up the sofa bed, we requested for towels and it was all prepared when we came back from dinner. The hotel is just walking distance from Pavilion Bukit Jalil, shopping and food settled👍🏻

Full marks for location as it is walking distance to Pavilion Bukit Jalil. However, parking is not in its own building, and I need to park at the opposite building for complimentary parking and walk over for 3 minutes. Guards working for the area are under the Pavilion management and I even had my car clamped when I parked in front of the hotel for 10mins to pick my daughter up from her room. There were 4 cars parked there including mine, but because mine is a SG car, the other 3 cars didn’t get clamped. They demanded RM100 for release but I didn’t budge, and even asked me to pay half. Still I didn’t budge and asked him to clamp the other cars then I’ll pay. Apparently he only had 1 clamp so I drove off as it was obvious they were taking advantage of the situation. All in all, staff at the reception were great, but the housekeeping were not fantastic. Didn’t clear the trash bin throughout my 3 nights stay, and the teaspoons in the toilet were left untouched. Could improve in this areas.