더 파크 로열 호텔 & 스파

We had booked a superior room which was meant to have a fridge but it had been removed. Having asked about having one put in it (having paid for it in the price) one was brought to the room the next day. Pool and spa area great although the drinks and food at the bar are overpriced so we go to the local pub, the cat & lion which is a five minute walk away. Spacious rooms and a relaxing vibe at the Park Royal which is what we go there for.

We had checked the hotel food options and it stated - vegetarian, vegan and gluten free options before booking. There were also some positive reviews regarding vegan and gluten free choices but sadly we didn’t get given any choices. At breakfast we spoke with receptionists Amy and she said there would be vegan choices available. Joanna who was in charge of the dinning room said a point blank NO but we could go and have a look. There was nothing clearly labelled as vegan. We asked if the chef could perhaps make us something vegan but the answer was again NO. We went back to reception to speak with Amy, we asked if we could just get some non dairy milk to have a cuppa and luckily I had brought some cereal. Amy said of course. We had to explain to Joanna that Amy had said it was ok. She reluctantly sat us at a table and said “you are just having that”!….. We felt very uncomfortable and not very welcome. We watched as lots of other people were getting special orders brought out, scrambled eggs and poached eggs etc. As we were leaving feeling very disappointed and quite shocked at our treatment Joanna said “hard luck on you”. We were absolutely flabbergasted! We did not have the inclination to complain as we were there to attend a funeral and our minds were elsewhere. In 2024 we feel this is not acceptable.

Stayed here a few times and this time for a short R&R break. I love this place for it's relaxed atmosphere. There was a wedding at the venue when we stayed and we were a bit worried that the Hotel would be noisy but they have a separate venue away from the main Bar area. The pool is lovely and was quiet so we could enjoy all the facilities on offer. The staff are amazing and I especially want to compliment the Hotel for employing mainly local young people who were exceptionally helpful and friendly. The restaurant was booked when we were staying as it was last minute but shout out to Luke who recommended places to eat - we went with Stretton Fox which is a short walk away. The Hotel has plenty of parking and the room was immaculately clean. The only very small negative was that the jacuzzi had far too much chemical added stinging our eyes but honestly that is the only constructive comment I would make. Thankyou for an amazing stay. We will be back again soon.

I'd gone for a value for money option, and my room had a limited view of a roof and some exhaust vents, but for all that it was clean, warm and comfortable. There wasn't much noise in the night and the breakfast was good and tasty.

We stayed at the Park Royal Hotel for one night. The room was clean and tidy, as was the bathroom. We had a good night's sleep with very little disturbance.