더 파서니지 호텔 & 스파

We went to the Parsonage for 3 nights. The room was comfortable, a little dated, but quiet and roomy. The spa is a great facility, I went 4 times during my stay and really enjoyed it. We ate in the Fat Abbot each evening and the food was lovely and good value. The location is good for the York Park and Ride which is located within the outlet centre, also worth a visit. We went to Scarborough for a day which took around 1 hour. Location of the hotel is also good for the A64 to Scarborough or Leeds.

We have stayed at this hotel many times and it has always been lovely. The staff are very welcoming and hard working and the breakfast is really good. On this occasion our room was in the coach house (never stayed here before, usually stayed on main hotel or annex) The room was very well equipped , clean and well maintained but very noisy. We could hear everything from the room above us ( we were in room 60 on ground floor) and directly next to side entrance for The Fat Abbot Pub and their kitchen so we heard all that noise until close to midnight, however we were lucky that we were not staying on a weekend or when there was a function on. We had our evening meal in The Fat Abbot which is supposed to be a gastro pub, it certainly is not but the prices are high for what is very mediocre food. The menu is quite limited and very average food served. The service is ok but servers don’t appear to be very happy on their jobs and this is reflected in their service. If we go again to this hotel we will eat our evening meal elsewhere. This was the only aspect that spoiled a lovely stay.

Enjoyed our stay, had a lovely morning in the spa before breakfast. Staff were lovely.

A lovely spot for a break, facilities really good. We stayed in the main house, room 6, not bad but a decor stain on the ceiling lowered the tone, bed was small and hard so not a great night's sleep. Wifi is a pain, need to adopt a simpler log on and connection system. Breakfast was very good and all facilities excellent.

We stayed for 3 nights last week in the hotel, arriving Monday 28th October and checking out on the morning of Thursday 30th. Arrived at a beautiful location, quaint and pleasant building, and were given what appeared to be a lovely room ………..BUT………it turned out that throughout the duration of our stay we had several issues with which we were not satisfied and do not feel we got what we paid for. We would like to request therefore some compensation/refund. When we arrived we were directed to our room which was over the restaurant/bar The Fat Abbot. When we got to our room it was around 9.20pm and we could hear loud music which we realised was coming from downstairs. We turned on the TV but could not even drown out the noise by turning the television up to almost full volume, over which we could still hear the music. We had not had any choice of which rooms we were given, and had not had any indication that some rooms may be affected by this noise. We had driven for almost 5 hours to get to the hotel and although we appreciated there was a restaurant below us the music did seem unreasonably loud considering they know there are rooms above them. We could also hear the dryers from the toilets every time someone used them! After about 20 minutes my husband went to reception and told them that the music was disturbing us, they told us that it should go off at 10pm when the restaurant stopped serving. The man on reception said they were fully booked and could not move us to another room, however they could move us the next day to a room with three beds, and would book it in straight away. He then said he would call through to the restaurant and ask them to turn the music down. The music did not get turned down, and did not go off until 11pm. He following morning we spoke to the people on reception and were told that they would still need to look into this and sort it out. When we mentioned that the man on reception the night before had told us he had already booked us in to another room they then said that there was another room, but they could only move us to another room in the Coach House, once they had had people check out, and time to prepare the room, and that this would be a room with 3 separate beds, and we could put two beds together if we wanted to- they didn’t offer to put them together for us, or to make them up as a double so we assumed this would just mean 2 of us sleeping side by side in separate beds- which would again have been less than what we had paid for or expected. The lady on reception told us she thought that the room we were in was “a lovely room” - to which we agreed that the room was lovely, but that the noise was not! and that it was not relaxing to return to the hotel room in the evening and not even be able to watch the TV peacefully. We agreed that were it not for the noise we would have been very happy with the room. However, during our discussion one of the staff from breakfast overheard our conversation, and said that she was in the restaurant that evening and that would make sure that the music was turned down and off by 9pm- she said that whenever she was working in the Fat Abbot and knew there were guests upstairs she always made sure the music was turned down- so this is clearly an issue that the staff are aware of! Given the choice of a hopefully quieter night in a room which we knew was otherwise very nice, or having to push together and sleep in single beds for the rest of our break we gave the benefit of the doubt and agreed to stay in our allotted room. On returning to the hotel that night all was well, the music was significantly quieter and was turned off at 9pm. Returning however for our third night’s stay after a day out, the music was again louder. We waited for 9pm to see if they were good to the promise to turn it off, but by 9.30 it was still playing. I ventured over to reception to make them aware, without seeming to take matters into our own hands by making demands downsta