러프 언 리조트

Room and hotel itself was beautiful, room was spotless, very pretty views of the lake and golf course surrounding the hotel. Hotel staff were very friendly and helpful and quick service. The spa itself felt very outdated we only spent about 15 minutes in it, small pool and tiny jacuzzi, quite uncomfortable sharing such a small space with multiple groups of people. Restaurant served delicious food. Very limited options at the buffet at breakfast, compared to other 5 star hotels we have stayed in breakfast was poor (maybe this was due to us staying during a quiet period?) overall it was a lovely stay but we will not be wanting to return

Breakfast was a disaster. Untrained staff who left us sitting for over 45 minutes because they hadn’t submitted our order to the kitchen. No fresh orange juice (they left out a jug of diluted orange, which was worse than nothing!) and generally poor service (ie, the waiter dropped off a pot of tea but no milk, or one round of toast for a table of six but no butter). I appreciate it was weekend staff but the experience left us wondering what we were paying a five star price for. I mentioned it on checkout but expect it fell on deaf ears.

Good hotel, very comfortable and clean. Staff are excellent but food was disappointing ...breakfast was cold both days we stayed.

We stayed on a Saturday night, I did email reception in advance for my mums birthday and they left a box of chocolates which was a lovely touch. We had smoked salmon and scrambled eggs for breakfast, eggs looked like they’d been sitting for a while. Breakfast staff lovely and very attentive. Bar staff are very busy - was waiting 20 minutes to get my order in. The only thing I wasn’t happy about was that I had asked for a room with a view since we were there for a birthday, the girl on front desk was quite rude and showed the booking to us and said we raise it with agoda as there’s nothing she could do. With respect we are there for 1 night to relax so this is the last thing we would want to do on our one night there, standard at reception wasn’t five star.

The leisure facilities ie the steam room and sauna and pool area small, certainly not 5 star experience. We requested towels twice on second day of stay and the receptionist on two occasions told me that the new guests checking in were a priority over existing guest. Eventually at 3 I had to walk to the reception to get fresh towels in the rain. Won’t be returning overall disappointed with the service