그로스베너 스위트

에어비앤비처럼 주방도 있고 엄청 넓어서 좋았어요. 다만 얼리 체크인을 햇었는데 청소를 안 해두셔서 다시 해달라고 요청을 해야했어요

When we visited the room, the cupboard door was not locking. It was not repaired even after repeatedly telling them. One burner on the induction stove did not work and the hotel did not repair. The bathroom shower was leaking and it wasn't repaired. The bathroom wasn't cleaned. There was a creepy insect stuck on the window and it wasn't cleaned after telling multiple times. We called the hotel reception and complained multiple times but they did not clean. The body wash half used was kept on our arrival. Not a very pleasant experience.

总体满意

El barrio es lindo, aunque un poquito alejado del centro, pero cerca del transporte. Es una suite en un edificio residencial., que es sencilla, amplia y cómoda. El único GRAN problema es el check in. A mi no me habían llegado los datos de acceso. Y cuando llegue no podia entrar al edificio. Llamé al telefono de urgencias y no me respondían. Tuve que volver mas tarde y por suerte habia una señora que me contacto con la manager. Ahi ella me dijo que Agoda no les proporciona mis datos y por eso no me enviaron los accesos (si lo hacen si es por Booking). Pero no se preocuparon por arreglar el tema o hacérmelos llegar cuando se los proporcione a la señora. Asegúrate que te envíen un código de acceso al edificio y a la habitacion.

This place was in an amazing old building and our suite was clean, pretty, light, and had a little kitchen with coffee and kitchen equipment. Beautiful view to a garden in the back. The only problem was with Agoda, since they didn’t send us the information we needed to get inside the building or our room. We had to call the staff (who we couldn’t reach at first). There is no reception which wasn’t mentioned in Agoda. Anyway we finally got in after 30 minutes of trying to call different numbers we found online (there was no phone number on the website of the accommodation). But all is well that ends well ♥️ so glad the place was nice and so was the staff we got hold of! Thank you Grosvenor Suites!