메리어트 카라치 호텔

In Karachi, hotel selection is not wide. This is good hotel, ok to stay.

The receptionist, Muriel, was highly unprofessional. Instead of attending to guests, she was busy joking and chatting with other staff members infront of the guests Despite our check-in being scheduled for 2:00 PM, we were kept waiting. Even after I informed her that I was with my family and requested a shorter wait time, she simply moved us to the waiting area. We were forced to wait significantly longer, which was particularly frustrating given it was Eid. This lack of priority and unprofessional behavior is not what I expected. I hope you will look into this matter and take the necessary steps to improve your staff's conduct.

I stay in the relatively new wing near the pool, which is on first floor. Overall is a comfortable place to stay, but there are some flaws worth to mention: 1. The sound proof is relatively close to non and I could hear the noise clearly from corridor, especially other guest shout/talk loud in the middle of night which really disturb my sleep. 2. There are some issue with the hot and cold water piping issue in shower room, I suspect the plumber might install the piping wrongly which lead to cold water sign become hot water. Almost got scald by hot water due to this. The also cause the toilet bowl and the bidet only have the hot water. Secondly, the top shower head also not working as water barely come out. Another down side is there is no place to hang clothes in the bathroom. 3. The TV portal doesn't work half of the time, then you find your own self entertainment.

Interior of hotel is great but leaking water from ceiling can be seen in some places, which can’t be seen in any other Marriot hotel in other countries. Wifi connection wasn’t that strong, and alcohol service is only available for in room dinning until 9pm. This is really stress for non-Muslim people. Even though in room alcohol service limit, why they put restriction on available time. This is negative point. Individual room is good and wide, shower pressure is also no issues. Breakfast was wonderful as well.

The room that was assigned to me was too small being a deluxe.and it was clearly stated that it would be a king size bed but I was given a queen one. They told me my room was given to someone else even thought I checked in at 1:30 about half an hour before their standard check in time. The entertainment screen they use in their hotel is pretty outdated and definitely require change. The food was great but the staff can be unresponsive at times.