엘름, 라마다 바이 윈덤

The Elm was a great choice. It was near where I had to go and had plenty of eating and shopping options nearby. Staff was very informative and courteous. (Only issue was that housekeeping did knock on the door way too early--8:30)

The location is very nice and with a good restaurant selection to choose from around the area. The hotel has a great view specially at night. The only reason why I’m rating this hotel 2 stars is because of the cleanliness of the rooms- During our 4 night stay the crew never cleaned our room even after requesting it … since our trash cans were full. At one point we had to track down the cleaning crew for additional toiler paper. The shower doors had mold at the bottom and the shower floor where dark so knew the room wasn’t cleaned well before our arrival. When I checked out, I gave the front desk my feedback and they responded with an attitude tone “So do you want to talk to a manager?? Instead of being met with a professional answer. My feedback went into deaf ears as she shook her shoulders after I told her I didn’t wish to escalate it and it was just meant as feedback. All in all, customer service can be improved as well as their cleaning services.

So first off the windows have no black out curtains and then the staff deactivated my card for what ever reason the first morning so I went to go get in the door when it was pouring rain and couldn't had to walk over to the front carrying breakfast and go up to top floor just to get new key made for doors ...I hate this place don't stay here

건물이 새거임. 깨끗한데 실내 슬리퍼가 없어서 불편했음. 조식이 불포함이었나봄. 리틀엘름파크와 많이 가까와서 급하게 잡은 호텔이었지만 나쁘지 않았음. 수압이 다소 약해서 샤워할 때 다소 불편.

Great price and great services! Front desk staff Amazing!