웰컴 리버사이드 게스트하우스

La habitación estaba bien y limpia pero el telefono para hacer el check in no funcionaba, tuve que llamar desde el mio personal y dejarselo a otros huespedes. La persona que me atendió fue bastante seca. Por otro lado la maquina de cafe no tenia leche. Por lo demás todo bien. Hemos echado en falta que hubiera una persona in situ para atenderte.

It is a very nice place in Hella city where we stayed for 1 night, our stop between Golden circle and waterfalls day. Nice facilities, warm, plenty of parking. However, problems with check in if you booked through Agoda you probably won’t receive any instructions and will need to call. When I called at 4 pm (not recommended before that), woman host was very irritated, claiming that everything is already send to you, but told me quickly room number and the door code luckily. Communication with customer is something for improvement

Check the Google Map and you will find starkly different reviews. Simply said, the staff is not responding and does not care their business; however, once you manage to get in the guesthouse, the facility condition is the best value for this price. Follow the guidelines: 1. If you do not receive an email or Agoda message from the guesthouse telling you the number of your room and the code to enter, CONTACT the owner with EVERY POSSIBLE MEANS (whatsapp, email, multiple phone call, text message, IMO, whatever / try both phone numbers they have) since around noon. They will probably answer you around 19 PM or 20 PM, hopefully. Dont't try to send a long, angry message in English. The reply you will get will be: Room # code ####. Period. And no more. You should have received the code beforehand, but it looks the Agoda chat message from the guesthouse doesn't work well. So you have to let them know. 2. AGODA C/S DOES NOT HELP YOU OUT--THEY EVEN DO NOT HAVE THE CONTACT INFO TO THE GUESTHOUSE. There contacts are: - (+354) 899 4860 - (+354) 487 1212 - [email protected] Apart from the worst staff attitude, the facilities are good.

Lugar limpio, aseado y con una cocina muy completa. El unico pero es que salto la luz en todo el edificio y nadie respondio a ninguno de los huespedes. Al cabo de una hora lo arreglaron.

The building is very clean and interesting with its history but we had a challenging time. First we never received the code or room number and waited in the lobby with our 1 year old for nearly an hour before they finally replied. Then in the common room there was a bad chemical smell of some sorts from the restrooms across from our room. Additionally the restrooms had no toilet paper and the fans were so loud we could hear them from our room. The room itself is decent and clean, the beds and linen are comfortable but the first part of our stay really put a damper on our mood.