Lady Hill Sapa Resort

The Lady Hill is situated away from the city centre and close to the entrance of Fansipan. It has fantastic views of the mountains and the height ensures cool weather. The rooms we booked were spacious though the hotel assigned our rooms on different ends of the curved corridor even though the booking was under one reservation. Another drawback was that one room did not have a separate shower and no shower curtain was provided in the bathtub/shower. This caused the bathroom floor to be completely wet all the time. I gave low reviews to the staff as the restaurant staff were not up to par. We arrived at night and were told by the receptionist that we could order food at the restaurant. However when we went there we were told that only the hot pot buffet was available. We had no other choice so paid for that. At the end of our meal we noticed burgers coming out of tbt kitchen and were then informed that we could have ordered food to be served outside the restaurant which had seatings 2 meters from the door! Next morning at breakfast I went to order eggs at the egg station and waited in line for my turn. When it came and I placed my order the chef took orders from other guests who were Vietnamese and served them before me even though they came later. I was confused but let it go as I wasn’t sure what was communicated. That night we went to eat at the restaurant and were again informed that the only dinner option was the hot pot buffet. We went up to the reception and asked him to step in and assist us. He had to go to the restaurant and tell them to serve us a la carte. We ordered from a menu that was then offered. The food quality was amazing and I would recommend it. Next morning at the breakfast egg station I was faced with the same treatment as the day before by the same chef. He took my order, placed the pan on the electric stove without turning it on, took the order from the Vietnamese person behind me who ordered the same type of omelet and served him. Then he moved my pan to the electric stove that was lit, cooked the eggs and right when he was about to plate it another Vietnamese guest walked up to order the same eggs and he served it to the guest! I was truly upset now as I realised it was deliberate and left the egg station. We then made a complaint to a manager who stepped in an got another chef to cook our eggs. It left very bad taste in our mouth and a bad impression. We loved the hotel but I would definitely rethink before booking here again.