힐튼 스카네스 모나스티르 비치 리조트

Très beau hôtel bien situé et personnel adorable

Tout est parfait

The hotel has good facilities and a nice atmosphere, but the overall guest experience was disappointing. Different wristbands come with different access levels, yet this was never clearly explained during booking or at check in. Being repeatedly told that certain services were unavailable was frustrating and uncomfortable. The staff were generally not very warm or welcoming, and the interactions often felt quite cold. Based on our experience, it also seemed that guests staying for longer periods may receive a different level of attention and service. The hotel itself has potential, but better communication, transparency, and guest service would greatly improve the overall experience.

⭐️ 1 star Extremely disappointing experience, especially because this hotel does not live up to the standards I would expect from the Hilton brand. The biggest issue is the taxi situation, which honestly felt like a scam targeting hotel guests. The taxis waiting directly in front of the hotel appear to have an arrangement with the hotel, and they charge massively inflated prices compared to normal local fares. For example, a taxi from the hotel to Monastir would normally cost around 10 TND, while the taxis waiting in front of the hotel were asking for 40 TND — around 400% more. What made the situation even worse was that when we ordered our own taxi at a normal price, the taxis in front of the hotel would not allow our taxi to stop at the hotel. As a result, because we refused to be overcharged, we had to walk around 5 minutes in the dark at night to meet our taxi. This is completely unacceptable and, frankly, put our safety at risk. A hotel should be looking after its guests, not creating an environment where guests feel forced to pay inflated prices or are put in an unsafe situation for refusing to do so. On top of this, the hotel is extremely expensive for the quality offered. The overall experience has very little to do with the standards I associate with the Hilton chain. We were genuinely disappointed. The hotel management should be embarrassed by the way this is being handled. I absolutely do not recommend staying here, especially if you expect the service, professionalism and standards normally associated with Hilton.

We enjoyed our short stay. The staff were very kind and accommodating. There are a lot of activities and good facilities.