RedDoorz @ Dolce Cabanas Beach Resort

We travelled almost 8 hours from manila to get here and we just wazed it. Upon getting to liwa the cabana is not there and we used also google maps for that. We contacted red doors and agoda because it was already 10pm we are tired and no where to go. The red doors staff transferred us to a super cheap, not worth for the money and such dirtiest place to stay. I just came to accept it because my father was feeling ill that night and wants to go to sleep. Red doors Services and ther Support are not good. I want a full refund for my nightmare gateaway.

We stayed here from May 1 to May 3, booked via Agoda for 6 pax. Overall, the place was sulit for its price, but here’s the full experience for those planning to stay: We arrived early and had to wait until 2 PM for check-in, so we just decided to eat out while waiting. We ended up doing early check-in at 1 PM, which cost ₱250/hour. I also had to give a ₱1,000 security deposit. No problem with that, though it would’ve been nice if it was mentioned beforehand. This wasn’t stated on Agoda or in their messages on Facebook, so just a heads-up to future guests. When we got there, the woman at the lobby (ate #1) seemed kind of disoriented. Not rude, just really confusing to talk to. I asked if my booking was there and she just said “isusulat pa lang.” My tita asked how far the beach was, and she said “di ko alam eh.” When asked which room we’d be staying in, she just kept saying “Cabana 1” without pointing where that was. There weren’t any signs, so paano namin malalaman? Good thing she finally walked us there. We just laughed it off kasi baka ganun lang talaga siya. Funny thing: we never got a room key. When we left to check the beach, we realized no one gave us one. Good thing nothing went missing. Then during checkout, another staff member (ate #2) asked for the key, and the lobby ate #1 suddenly said, “nasa akin.” Okay then! Bakit di manlang binigay samin? Well yeah good thing wala nawala sa gamit. Room-wise, it was honestly okay for the price. Aircon worked well, sheets and pillows were fine. No towels or toiletries but we were informed about that, so no problem there. My only real issue was the faucet water kasi it’s clear but smelled like kalawang, so we couldn’t brush our teeth properly. We ended up buying a mineral water. Now here’s the wild part: we bought that water (orange container), left it downstairs since we were staying on the second floor and my boyfriend was going to carry it up. Later on when we looked for it… it was gone. Turns out they sold it to the neighboring room! We were just like, “HA?!?” The older staff apologized and offered the blue one instead, so we just took that nalang. The beach isn’t super close, maybe 8–10 minutes away but I honestly liked the daily walk. Not beachfront, but peaceful enough. And during checkout, they inspected the room and gave back the deposit, no problem. We asked about a tricycle to town to another ate #3 and she said ₱100 per person… HALA. Ang mahal pero natawa nalang kami and naghanap ng other tricycles. All in all, the stay was fun and aliw despite the hiccups. If you’re not expecting hotel-level service and just want a chill, budget-friendly place to stay with friends or family, okay na rin talaga.

Overall, the experience was nice. Initially we booked a different room than where we were assigned but was good since it did not cause us inconvenience. However, amenities, such as parking and a well functional air-conditioning system is a problem. However, the staff were very responsive to concerns.

I must say it was a truly disappointing. Firstly, upon arrival, We greeted by an unfriendly front desk staff (ONLY ONE STAFF FOR THE ENTIRE HOTEL). He seemed disinterested and lacked basic customer service skills. It's essential for a hotel to provide a warm and welcoming atmosphere, but unfortunately, that was completely absent here. When We checked our room, We was shocked by the uncleanliness and lack of maintenance. The ceiling has molds, there were dust and dirt on the furniture, and the bathroom had a foul odor. It was evident that the room had not been properly cleaned before my arrival, which is simply unacceptable. The amenities advertised on the hotel's website were also misleading. Another major issue was the lack of responsiveness from the hotel owner when I reported these problems. Despite multiple attempts to seek assistance, my concerns were met with indifference. The owner appeared disinterested in addressing my issues and showed no intention of rectifying the situation. ————————— In conclusion, the unsanitary conditions at Dolce Cabanas are completely unacceptable, and I strongly advise against staying at this establishment. The presence of mold, lack of cleanliness, pest infestation, and indifferent staff response are clear indicators of a hotel that does not prioritize the health and comfort of its guests. I sincerely hope that management takes immediate steps to rectify these issues and improve the overall sanitary conditions of the hotel for the sake of future guests. Furthermore, will wait for OUR FULL REFUND THROUGH AGODA since we didn’t push through our stay here and we looked for other options. Thankfully we found a nice place nearby.

I must say it was a truly disappointing. Firstly, upon arrival, We greeted by an unfriendly front desk staff (ONLY ONE STAFF FOR THE ENTIRE HOTEL). He seemed disinterested and lacked basic customer service skills. It's essential for a hotel to provide a warm and welcoming atmosphere, but unfortunately, that was completely absent here. When We checked our room, We was shocked by the uncleanliness and lack of maintenance. The ceiling has molds, there were dust and dirt on the furniture, and the bathroom had a foul odor. It was evident that the room had not been properly cleaned before my arrival, which is simply unacceptable. The amenities advertised on the hotel's website were also misleading. Another major issue was the lack of responsiveness from the hotel owner when I reported these problems. Despite multiple attempts to seek assistance, my concerns were met with indifference. The owner appeared disinterested in addressing my issues and showed no intention of rectifying the situation. ————————— In conclusion, the unsanitary conditions at Dolce Cabanas are completely unacceptable, and I strongly advise against staying at this establishment. The presence of mold, lack of cleanliness, pest infestation, and indifferent staff response are clear indicators of a hotel that does not prioritize the health and comfort of its guests. I sincerely hope that management takes immediate steps to rectify these issues and improve the overall sanitary conditions of the hotel for the sake of future guests. Furthermore, will wait for OUR FULL REFUND THROUGH AGODA since we didn’t push through our stay here and we looked for other options. Thankfully we found a nice place nearby.