아스타라 호텔 발리크파판

Access to mall and aqua boom.

Couldn't have been better. They went over the top in helping us after I messed up the dates on booking. Very pleased with them & will definitely stay there again.

Astara Hotel is a good place to stay, especially for families. One thing I really like is that the hotel is in the same building as shops, restaurants, and entertainment. It’s very convenient for shopping and finding food without needing to go far. There are also many arcade games downstairs, which is great if you’re tired or if kids don’t want to go back to the room yet. It’s nearby, so it’s easy to bring them back to the room when needed. The staff deserve special mention. They are very friendly and helpful. One of the concierge staff kindly helped push my daughter’s stroller to our Grab car during heavy rain and even offered an umbrella — that gesture really meant a lot to me. The front desk staff were also very helpful when I asked to exchange my money into smaller rupiah, as many shops nearby often don’t have Rp1,000, Rp500, or Rp100 change and tend to short-change customers. The front desk assisted me without hesitation. Disadvantages / Things to Improve: • I requested a carpeted room because I was staying with a toddler, but it wasn’t available. • The room size is quite small. • During my stay, there was very heavy rain and water came into the room from the window or balcony area. However, once I called the front desk, they quickly sent a technician to fix it. • The sink in the bathroom was not very clean and had black stains (possibly fungus or mold). • The free breakfast was not good. I would only give it 2 stars. I stayed for 2 nights but only ate breakfast once because I didn’t enjoy the food. Overall, I enjoyed my stay at Astara Hotel because of the convenience, location, and excellent staff service. With some improvements in room condition, cleanliness, and breakfast quality, it would be an even better place to stay.

Clean room, great service, also good location near malls and business center.

The property’s location is very convenient, making it easy to get around. The staff were exceptionally welcoming and helpful throughout the stay. Cleanliness could be improved to enhance comfort, but overall it was positive stay worth considering.