컨트리 인 & 스위트 바이 래디슨, 앨버트 리 - 오스틴

Great one night stay. Clean rooms and probably the most helpful gentlemen at the counter I have had at a hotel. Very kind and friendly.

What you would expect.

I booked my stay through Agoda and had a confirmed reservation. When I checked in, the hotel acknowledged the reservation and stated they would only place a hold on my card for incidentals—standard procedure. However, at checkout, I discovered they had charged me the full room rate again, on top of what I had already paid through Agoda. When I pointed this out, the front desk staff suddenly pretended they had no record of my reservation, even though they had seen it at check-in. To make matters worse, instead of fixing the mistake, the staff member argued with me at length and refused to take any responsibility. I ended up having to call Agoda myself to resolve the issue, while the hotel did absolutely nothing to assist. Not an apology —just denial and deflection. This kind of dishonest behavior and lack of professionalism is unacceptable. Travelers beware: keep your receipts, check your statements, and avoid this place if you value your time and money

Nice hotel. The staff seem to be bothered by having to work. The rooms are clean and updated.

Would like the agoda portal to have a notes section speific to having a pet stay in the room.