래디슨 리조트 마이애미 비치

When we arrived at 9PM at the reception of the hotel (after a 14-Hr trip from Paris via London) we were told by a very rude agent at the counter that our (confirmed) reservation had been canceled by the hotel and there was simply nothing she could do. She only suggested that we check with the Holiday Inn next door as "they often have rooms available". Not only her tone was condescending but she was not willing to help at all. We then asked to see the Manager on duty. There came Rolda, a very nice and professional lady who understood our situation. She made a couple of trips to her office ultimately agreed to give us the VIP Suite they still had left (for the entire 3-day stay and at no extra cost). The lady at the counter did not agree first to give us the room until Rolda came back to make her understand that SHE was the Manager and we finally got the room. So all went well at the end and the stay was very nice (great room of course, but great location, very clean place etc ...). The attitude of the lady at the reception upon arrival however was frankly not acceptable.

Overall great stay and excellent value for money. The front desk agents were all excellent, unfortunately can’t give 5 stars overall for staff due to the lack of attention at the restaurant. I decided to have lunch, the lady at the desk was very polite and sat me. When the meal came there were no silverware’s, no napkins, I had to get up and look for someone in this empty restaurant because I couldn’t see any staff, the lady was sitting in a corner on her phone behind the desk not in view of the guests. Overall it was a pleasant meal but the lack of attention left much to be desired. I’d skip the restaurant and just enjoy the hotel for its location.

Superb location on the beach! Very nice rooms and swimming pool! Nice facilities provided on the beach and swimming pool!

Check in was very difficult for us. I have travelled all over the world and this was the most difficult and longest process. They could not find my reservation! Took forever! I travelled from Alaska and was extremely tired from traveling for two days. Need to have a better orientation for front desk staff.

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