호텔 캄지크

We booked and fully paid for accommodation in Hotel Kamzík, based on the description and photos provided on Agoda. Upon arrival, we were placed in a separate nearby cabin (Chata Moravice), which did not match the booked description, photos, or standard in any way. At the hotel reception, we were informed that this was allegedly an Agoda booking error. Unfortunately, Agoda does not provide a reachable customer service phone line, so resolving the issue on the spot was impossible. After spending the first night in the cabin, we were told the next day that a room had become available in Hotel Kamzík, but only if we paid an additional *** CZK for the remaining two nights. As we wanted to stay together with our friends who were accommodated in Hotel Kamzík, we accepted and paid the surcharge.

Our stay at Hotel Kamzík was a complete disappointment and a total scam. We booked a 3-star hotel with a spa, but upon arrival, we were placed in Chata Moravice, which turned out to be a complete ruin. The room was tiny, stuffy, and in terrible condition – there was barely any space to move. Cleanliness was poor, and the whole place felt like it hadn’t been renovated in decades. Food – a disaster. There was practically nothing to choose from, and what was available was barely edible and disgusting. It was impossible to enjoy a proper meal. We paid the price of a proper hotel with a spa but received completely unacceptable conditions instead. We feel cheated – this is misleading to guests. The only positive thing was the location – the hotel is in the forest and very quiet. Unfortunately, everything else made this the worst hotel experience of our lives. I would not recommend it to anyone and strongly warn against booking if you expect a proper 3-star hotel.

Hotel v krásnom prostredí. Len 800 m od zjazdovky. V okolí turistické trasy. Príjemná pani na recepcii, i pán čašník v baru či pani kuchári v reštaurácii. Poctivá kuchyňa - polievka a niekoľko jedál na výber a nechýbala ani buchta na záver. Pivko na kartu skvelý nápad. Večer v zimnej vykurovanie záhrade - príjemne ticho a pohoda v zasneženej krajine. Raňajky boli fantastické. Jedny z najlepších aké som jedla. Poctivá praca. Wellness vonku krása - jeden malý detail chýbala na konci už voda na občerstvenie ale tak celkom dojem fantastický. Aj to jazierko k ochladeniu :)

Great area, food, activities for kids, pool and customer service! Special thanks to receptionist Barbara!

I highly recommend