Central Hills Pù Luông Resort

5star hotel and services

HORRIBLE! Don't waste your time and money! The resort looks nice on pictures, but in reality, it's poorly maintained! The pool was very dirty and full of insects! The restaurant/kitchen was Q closed, and there was no way to eat there! The resort is badly located in the middle of nowhere, so it's impossible to get anything to eat during the day (just breakfast). There are no services at the hotel! The service was mediocre! There was nobody at reception, and the rest of the staff were napping all together in the afternoon as I was looking for help and service! The staff doesn't speak English... not even a few words! Lots of insects in the room as well! Absolutely nothing positive! We decided to leave and go somewhere more suitable for our family! The staff refused to refund us for our two nights, which was very fustrating! Don't be fooled; find better-located and better-managed accommodation with at least some basic services!

Khách sạn phòng view núi. Trên cao thì view đẹp. Ô tô phải đỗ phía dưới, k lên tới cửa khách sạn được

Our experience at Central Hills Pu Luong Resort turned out to be a highlight of our trip, despite an initially disappointing situation with another hotel. Initially, we were supposed to stay elsewhere, but due to a booking conflict with a larger group, we found ourselves in need of new accommodations. Somewhat disheartened, we stumbled upon Central Hills and decided to give it a try for one night. From the moment we arrived, the staff went above and beyond to make our stay memorable. Surrounded by stunning natural beauty and lush rice fields, the resort provided a serene and picturesque setting that instantly lifted our spirits. The friendly and attentive staff welcomed us warmly, and their hospitality was evident throughout our stay. The hotel's manager had heard about our predicament with the previous hotel and graciously offered us a complimentary upgrade to a better room. This generous gesture made a significant difference and truly showcased their commitment to excellent service. The upgraded room was spacious, comfortable, and offered breathtaking views of the surrounding landscape. Every detail of our stay was thoughtfully taken care of, making our short time at the resort extremely pleasant. Overall, Central Hills Pu Luong Resort exceeded our expectations and transformed what could have been a negative experience into a delightful one. We highly recommend this resort for anyone visiting Pu Luong. The beautiful location, combined with the exceptional staff and thoughtful service, ensured an absolutely wonderful stay.

New and chill hotel with nice view and friendly staff.