포트딕슨 워터프런트의 아파트먼트 (55m², 침실 1개, 프라이빗 욕실 1개)

Very recommended

Overall, it was a pleasant stay and my family especially my kids enjoyed the villa. Pro: 1) i must say the bed and the pillow and duvet were very comfortable. But having said the same, as i have also clearly pointed out on the fan which cannot be adjusted for speed, and if one of them were to be switched off, the duvet is too thick to be used…lucky, we brought our own thinner blankets Cons: 1) the villa is aged, it definitely needs some proper refurbishment. The tiles of the pool and also the floors were coming out, thank god we manage to just put them back properly (although still loose) so my kids who walked bare footed did not end up hurting their feet 2) the floor was quite dusty when we arrived; hence i did my own swiping and moping of the floor with their available mop (thank god this was readily available) and wiped down every single corner with antibacterial wet wipes. This pls let the cleaning company know to beef up the cleanliness. The toilet and bathroom were relatively clean. 3) please get the owner to provide remote control to adjust the speed of the fan 4) yes i understand that the villa is to be recommended for 4 person to stay and hence only 4 towels were provided. And should additional towels be required, charges of RM10 will be imposed for each towel. Please put this as note in Agoda, so people who is interested in booking the villa is aware (and they can bring their own towel to use if they need more than one for each person). You must understand this is a pool villa, and hence chances of using more than 1 towel for each person is quite reasonable (one just for the pool and one for own bathing use, no one likes to mix the 2 usages, ok?). We ended up going out to the nearby supermarket to just buy new towels, FYI. 5) My stay is for 4 days 3 night. Clearly providing 4 bottles of 500ml water isn’t sufficient right?

We had a good night sleep. Service given by the property owner is fantastic. They attended to our problems quickly. The good thing bout this villa is that, we get to enjoy swimming privately. Places of attractions not really near but easy to get to if you possess your own transportation.

I recently stayed at this private pool villa and would like to share my experience for future guests. First, it is important to note that this villa is not managed directly by Grand Lexis. Instead, it is operated by a private company. While the location is within the Grand Lexis property, the facilities and overall standards are noticeably different from what guests may expect from Grand Lexis management. The facilities provided inside the villa are very basic and do not meet the standards typically associated with Grand Lexis. Considering that the room rate is similar to Grand Lexis pricing, I expected a better-maintained property and a smoother guest experience. The check-in process was quite inconvenient. Guests are required to communicate through messaging for deposit payment, room number allocation, and check-in instructions. Although I had already made full payment for the stay, I was not allowed to check in until the deposit was paid. There is no dedicated check-in counter or reception service, which made the process even more frustrating. We arrived late and were stopped at the guardhouse because we had not yet received the unit number. We were only allowed to enter after making the deposit payment and obtaining the room details. At the very least, guests who have already paid in full should be allowed to proceed with check-in while deposit matters are settled separately. The stay itself was good, but not great. The property appears old and lacks proper upkeep and management compared to the standards expected from a well-known brand like Grand Lexis. Overall, this experience taught us the importance of checking whether a unit is managed directly by Grand Lexis or by a third-party operator. Unfortunately, we would not return to this particular property in the future and would only consider booking accommodations managed directly by Grand Lexis.

I made reservations during the school holidays and public holiday, both peak seasons. I was thrilled to bring my children, and my parents were visiting from Johor. However, our vacation was ruined because the air conditioning was not operational. From the moment I arrived until 10 p.m., the room was incredibly warm, and the air conditioning was not working properly. I am grateful and extend my thanks to the agent who managed this predicament with utmost professionalism. Additionally, the property owner consented to a full 100% refund, which I received the following day. My recommendation is to ensure the air conditioning is fully functional before making the property available for bookings. It was truly disheartening to have my parents and all my children check out at 11 p.m. because the air conditioning was not working, making the room uninhabitable. Even though a fan was provided, it also produced a bothersome and irritating noise. Please ensure that you regularly service or inspect the air conditioning system to prevent others from encountering the same problem, especially during peak season when alternative rooms are typically unavailable due to full occupancy. Furthermore, I propose that in future instances of such a situation, you, as the appointed property manager, exhibit greater accountability. You should ascertain if the hotel has any available rooms and compensate us for an alternative stay as recompense for this predicament. While you did offer another apartment, it did not equate in value to our booked hotel room. At the very least, if a room change is necessary, please endeavor to secure accommodations within the same hotel we initially reserved.