시바 샤름 리조트 & 스파

Tried to contact their customer service many times via phone line and email. No reply at all. No customer service, no customer care

After the difficulties we experienced with our initial booking through an intermediary, my wife and I decided to give Siva Sharm another chance. This time, I made a new reservation myself through Agoda and dealt directly with the hotel. The difference was remarkable. From the moment we arrived, ***, the Duty Manager, personally took care of us. He was already aware of the difficulties we had experienced previously and made a genuine effort to change our impression of the hotel and make sure that our honeymoon ended on a completely different note. We were given a beautiful, clean room on the 6th floor with a wonderful sea view, exactly the kind of room we had hoped for. *** and the hotel management also arranged a lovely honeymoon setup in our room, with romantic decorations, cake, fruit and other thoughtful touches. These details made my wife and me feel genuinely welcomed rather than simply treated as another room number. Our package was also upgraded to All Inclusive, and special dinner reservations were arranged for us at the hotel's Italian, Chinese and seafood restaurants. What impressed me most, however, was not the upgrades or complimentary arrangements. It was the attitude. *** was professional, respectful and genuinely interested in making sure we were comfortable. He personally followed up with us throughout our stay and made us feel that the hotel management actually cared about our experience. Even at the end of our stay, the hotel arranged a very generous late check-out, which was another thoughtful gesture that we greatly appreciated. There is one fact that probably says more than anything else I can write in this review: I originally booked only 3 nights. After experiencing the hotel while dealing directly with its management, I voluntarily booked another 3 nights at Siva Sharm. Nobody convinced me or pressured me to extend. I extended because my wife and I were genuinely enjoying our stay. That is the clearest indication of how dramatically our impression of Siva Sharm changed. I would especially like to thank ***, the Duty Manager, for his professionalism, hospitality and personal attention. He did not simply apologize for a previous bad experience — he took real action to make our stay memorable. This is the level of hospitality I expect from a five-star resort. Thank you, ***, and thank you to the Siva Sharm management and staff for turning what started as a very disappointing trip into a honeymoon experience that we will remember positively. Based on my direct experience with the hotel management, I would happily stay at Siva Sharm again.

My first experience with Siva Sharm was extremely stressful, mainly because of the way my booking was handled by an intermediary, particularly a person named ***. My wife and I were visiting Sharm El Sheikh for our honeymoon. I had booked 6 nights through *** and paid a deposit of EGP 10,000 before travelling. The booking was for two adults in a Double Sea View room. The booking document itself confirms the 6-night stay and the EGP 10,000 advance payment. After approximately six hours on the road, we arrived at the hotel exhausted at around 10:00 AM. Before committing to the full stay, I wanted to see the room. Unfortunately, the room I was shown was in very poor condition and, in my opinion, was not clean enough or suitable for what I expected from a five-star hotel. The real problem, however, was not simply the room. It was the way *** dealt with me. In my personal experience, his manner of speaking was rude, aggressive and completely inappropriate for dealing with hotel guests. The entire conversation felt focused on one thing: pay the money first. When I complained about the way people working with him had approached us at the room, his response was not apologetic or professional. Instead, he told me that he was the one who had sent them. When I asked about the EGP 10,000 I had already paid, his attitude was essentially that he had not personally taken my money and that I should go back to whoever had taken it from me. This is simply not an acceptable way to speak to a guest, especially a honeymoon couple who had just travelled for six hours. We remained stuck at the hotel for most of the day, exhausted and unable to start our holiday normally. The dispute became so serious that I eventually had to contact Tourism Police, who came to the hotel. Only after a long discussion and intervention was the matter finally resolved, and EGP 8,000 of my EGP 10,000 deposit was returned. What disappointed me most was that ***'s manner gave me a very negative impression of Siva Sharm itself. The constant focus on payment and the way I was spoken to made the whole situation feel completely inconsistent with a professional five-star resort. However, I later discovered that this impression was unfair to the actual hotel management. I subsequently made a new reservation myself through Agoda and dealt directly with Siva Sharm. The difference was enormous. The hotel's Duty Manager, ***, treated my wife and me with professionalism, respect and genuine hospitality. The hotel management went out of its way to correct our first impression. In fact, I originally booked only three nights directly, but I was so satisfied with the hotel after dealing directly with its management that I voluntarily extended my stay for another three nights. So I want to make an important distinction: My negative experience was with the intermediary arrangement and particularly with ***'s behavior — not with the actual management of Siva Sharm. In my opinion, someone communicating with guests in such a rude and money-focused manner gives a very damaging and misleading image of the hotel. His behavior made me initially believe that this was how Siva Sharm treated its guests, when my subsequent direct experience showed me exactly the opposite. I strongly believe that a five-star hotel should be represented by people who understand hospitality, respect and professional communication with guests.