크라운 플라자 해러게이트 바이 IHG

On arrival the very nice lady told us we didn’t need to pay £15 per night So we went and got our luggage from our car came back up to be told put your reg number in this I pad then wax gold by another lady you have to pay £30 for your two night stay. Lack of communication also milk instead at the bar was gone off. Was told the lift was not in use because the staff was using ig to transport guests luggage I said we are paying guests to so rude other than that great

It’s a nice hotel, bog standard Crowne plaza as in other regions we have stayed. The basic necessities of a hotel in this day and age is a good nights sleep, a clean room, and good bathroom facilities, unfortunately the showers in these rooms have very poor water pressure and just a shower head over the bath. During a shower I was basically leaning in and resting my head on the tiled wall just to get under the shower which had very poor pressure surely in this day and age most bathrooms would have a walk in shower with a rain shower overhead. This totally let our stay down and made for a disappointing weekend break. I can book cheaper hotels in the area with a much more powerful shower and washing facilities. Please sort this out Crowne plaza it’s a shame a nice hotel should fail on a very simple problem.

What a shame, we have stayed here twice before and really enjoyed it and while this time I cannot fault the staff or the value the bed and the pillows for both myself and my partner were not good. The bed was so hard and I even had to sleep with the cushion from the chair as it was far better than the pillows. When I checked out I asked if all the beds in all the rooms were the same and I was told yes, so I will defo not be going back as we hardly sleep. Such a shame :-(

Stayed overnight for my nephew's army graduation and enjoyed everything the crown plaza had to offer we were a group of 5 and all had a great time breakfast was plentyfull although toaster broke while I was there so didn't get any toast I did see it working again before I left so was fixed quickly. I booked a twin room but when got to room it was made up as a double but they very quickly sent housekeeping to change it right away had a comfortable sleep I would recommend hotel due to comfort location and value for money

Happy with this hotel. Suggestions for improvement: Some of reception staff brusque ( when our key cards didnt work several times) long long queues every morning at breakfast for hot drinks. Only 2 machined, over 100 diners. Also hot drinks machine directly outside swing door to kitchen, very dangerous. Hotel needs to reconfigure location and provide additional hot drinks machines