그랜드 호텔 엑셀시어

Stayed for one night. Clearly has the grandeur of a 5-star, with some classy elements like a rose in the bathrooms, solid turn-down service and amicable staff. However there were some basic issues - no towels available at the pool, poor WiFi service and waiting five minutes at reception to even be greeted. Fine if you want to be close to Valetta, otherwise there are better options elsewhere in the nearby bays.

The hotel is beautiful, service is exceptional, food is delicious & value for money. Unfortunately top management is very poor on guest looking after & how to solve problems. Our Air-conditioning did not work properly the first night & we could hardly sleep . We were given a2 beds instead of the King size bed booked . We could hardly sleep & had a horrible night . Next morning instead of giving us a really good room & compensating for this the management tried to give us really badly located rooms saying hotel is full . Unfortunate behaviour for such a great hotel.

Good hotel however too expensive for its condition. Seems its has not been renovated for the last 20 years and I think 4* are more appropriate categorization. Staff is kind, lobby and restaurants look really good however rooms are worn out and should be renovated (they are not bad but not justifying the price of 250 EUR/night in summer period). Location is great and only couple of minutes from the center of Valletta. Pool is great, hotel has improvised beach which is wonderfull and unique for Valletta if you want a mixure between beach relaxation and city sightseeing. All in all a good hotel for the summer months but its current condition does not justify the high prices for overnight.

Great reception staff- lovely lobby area- great buffet breakfast Bedroom and bathroom a little dated and in need of upgrades- bed very comfortable

The pool was extremely dangerous to get in and out and rather dirty with mould, which we were very surprised to see at this level hotel. Suggest they use a bigger van for the shuttle.