호텔 지후아 카라콜

Facilities are not as represented. Our room was small. There were at least 13 deficiencies which were brought to the attention of management. We would not recommend this hotel.

Buen servicio y sobre todo un ambiente muy tranquilo a una calle del mar

Front desk staff were not friendly - especially the other gentleman. Our room was supposed to have a fridge but open arrival our room did not have a fridge. We asked to be changed rooms and to pay extra if needed - they refused to allow us to change rooms even though there was plenty of vacant rooms. Requested ground floor due to packing strollers and wagons up and down the stairs but would not accommodate. When we wanted to let my sister stay in the room and us find a new hotel they would not allow it. We had my brother babysit the kids a few times and he was harassed - followed upstairs and continued to knock on the door periodically to make sure he wasn’t sleeping there. Balcony is not child friendly - child almost fell off. They charged us 50 $ after my daughter accidentally broke a small cup. They do not allow you access to the sister hotel anymore. Breakfast was ok. Our waiter was friendly. Pool was usually clean but they put chemicals in it early morning so can’t swim in it for a few hours. They did not sweep or clean floors throughout our two week stay or change sheets. Our bathroom constantly had very hot water running through the floor so the room was always hot and humid with mold growing up the wall. Beds were extremely hard and loud. I would stay elsewhere if we traveled here again.