로스 로렌테스 레지던스 번 공항

위치가 찾기 조금 어렵지만 역에서 3분컷이고 방도 넓고 주방도 사용가능하고 가격대비 아주 만족합니다 다음에도 또 이용하고싶어요

On check-in there is no reception after certain hours and even less office hours during the weekends so when we arrived it was self check-in however the key to our designated room was not in the key holder. We were told to use the emergency key. Codes were given for entry and what we thought was for the under car park. 45minutes after going back and forth calling the telephone helpline and even asking the kind gentleman from the pizzeria located in the same building to help us check in and to enter the car park, we finally settled into our rooms. Around 8pm, 40mins after entering our room we hear the click on our door and someone opening the door and quickly closing it. We checked to see who it was but they had quickly disappeared. Out of paranoia, as there are no locks internally, we decided to put a “do not disturb” sign on the outside and even a chair on the inside to wedge the door. Unfortunately at 9:50pm my husband and I had fallen asleep and the children were disturbed to hear the door click open again and the chair wedge against the door slide away and as described by both children, two men had entered our room, one with a beard wearing a hat, beige jacket, dark scarf and gloves. My eldest son was laying on the sofa bed situated on the other side of the room with no view of the front door. So the fact that even after having the sign up and a chair against the door and our shoes in the front area, they still dared to walk right into the room in-view of the children. They said nothing and walked out. The children didn’t know how to react out of fear and woke us as soon as the men walked back to the door. My husband spent another 50mins calling the external helpline, putting us on hold, loosing connection, calling again a few times again to be told the owner was going to be informed and their only suggestion was to move us to another family suite in another building adjacent or stay as they have now disabled all other keys to our room. It was 11pm by this time and the option to move seemed more exhaustive. We could only take their reassurance. Sadly the kids woke up throughout the night still feeling scared. Despite the concern the hotel room itself was clean and had various utilities from coffee maker to dishwasher and other kitchen utensils available and the space was good for a family of four. Heating could not be adjusted but we all felt the temperature during the night comfortable except when coming out of the shower. Our room was facing the train station but the train noise did not bother us much. Purely for the room and price we would have liked to stay there again but even for the price and the time it took for us to settle in and the time spent on the phone trying to connect to the external company regarding the disturbance and the experience for our children it would be hard to recommend or consider. Internal locks would be extremely helpful for peace of mind! I have the right idea to claim a refund for the mishap and how the external company dealt with us from the time checking in.

Very good

Los Lorentes Hotel is conveniently located and is within walking distance to the Belp train station and a short ride to the Airport. The staff are friendly and helpful. You have access to all the functional requirements of a kitchen in the apartment. Great views from the room. Nice and quiet, within walking distance to shops and grocery stores.

Résidence propre, quartier calme