Chalet Hotel Adler

Do not stay here. The staff is rude, rooms are dilapidated, and I was overcharged not once, but twice. The man at the front desk was extremely rude when I checked in. I was also told the room I booked was not available so they had to give me a smaller, lower quality room. He then charged me for the small room even though I had already paid double the price for the original room. I noticed that an hour later so I was able to get a refund. However, they would not give me my money back for me having prepaid for the nicer room, saying “they don’t know what Agoda is, we don’t work with them”. I submitted a complaint and dispute with Agoda and the hotel still refuses the refund the difference. Kandersteg in general I don’t recommend visiting.