이비스 폰티아낙 시티 센터

Value for money. Great rooms, decent breakfast. Very near to nice mall with all options for shopping and eating. Stay here every time I have to be in Pontianak.

Hi, this is my 4th or 5th time here and i was so dissapointed this time around. Usually i would give 5star review but not this time. Heres the breakdown : Pro: 1) location wise very strategic n close to all the eataries, just few blocks on the left of the hotel is Sunday Attack Cafe opens 24hrs. Should give it a try when u hungry in the middle of the night. Also near to Ayani Mall 2. Good deal price wise. 3. 24hrs spa inside the hotel Cons: 1. The bathroom shower floor is dirty or maybe need some facelift? When we wash hands in the sink, theres somekind of water sound going on at the back of the toilet bowl 2. On our 2nd night, the water from the toilet was dirty for a while. They said theyre doing their maintanance o smtg 3. The pillow case had blood stain on it n they didnt check it thorougly while doing house keeping. They didnt empty the bin completely. Only cleared the one in the bathroom. They only provided one toothbrush although they know that there were 2 of us in the room 4. Theres no regregirator in the room

호텔 조식 레스토랑에서 냅킨을 식탁에 준비해주지 않네요. 의도치않게 음식을 흘렸을때나 떨어졌을때 냅킨이 없어서 직원에게 티슈가 어디있는지 물어봤더니 음식부페 탁자에 있다고 ㅋㅋㅋ

I stayed at Ibis City Center Pontianak and appreciated the hotel’s strategic location—very close to malls and restaurants, and easy to find. It’s convenient for both business and leisure stays. However, several aspects of the experience were disappointing. The staff seemed to lack proper hospitality training. While they were not rude, the service was far from what you’d expect from a hotel chain like Ibis. The neighborhood can also get quite noisy, especially with events next door that lasted until 10–11 PM, which made it hard to rest. Most concerning was the cleanliness: the bed cover and towels were old and stained, which really affected the comfort and hygiene of the stay. These definitely need to be replaced or properly maintained. Overall, while the location is a strong point, the hotel needs to improve its service standards and room cleanliness to meet expectations.

Ok