Grand Mahkota Hotel

Kamar pesanan pertama ac tidak dingin dan netes2, tapi staff gercep datang untuk beresin meski tetap tidak dingin. Di upgrade ke junior suite tanpa tambahan biaya, namun sayang sedikit tidak terawat utk kamar junior ini juga, perlu sedikit usaha lebih utk hotel grand mahkota lakukan maintenance setiap ruangan agar tetap sesuai standar. Keep up with the other new hotels.

Room is spacious but need to improve the cleanness, breakfast is OK, staffs are friendly, check in process fast, hotel location is quite far from Gajah Mada street. Overall recommended.

I found two cockroaches in my room, and the room phone was not working. The staff apologized for the inconvenience, but I feel that wasn’t enough. They did offer me the option to move to another room, but it was already late at night and I was tired, so changing rooms wasn’t a practical solution for me. I believe there should have been some kind of service recovery to address the situation and improve guest satisfaction, rather than just offering an apology.

Cadar kurang bersih, ada tompok hitam dan tuala bau hapak...nasib ada bawa tuala sendiri

When we first arrived, a VERY SNOBBY MALE SECURITY GUARD great us, we simply just asked "where is the motorcycle parking spot" and he replied like he own the hotel. When we stepped into the hotel, the hotel lobby blew us away, it soooo pretty. The receptionist staff is friendly and handled our check in smoothly (while the same security guard was shouting at the back, no clue what his deal is) BUT when we enter our room, it was just pure disappointment. 1. Hairy pillow cases 2. Lots of stain on the duvet 3. Fingerprints on the mirror 4. Water stains on the table surfaces (big table and bedside table) 5. Poop stain inside toilet bowl 6. Wobbly beds 7. Grey-ish bath towels 8. No floor mat ( we have to walk with wet feet after showering) 9. Broken hangers (only 2 hangers provided and both are broken) Other than that, you got what you paid. Thank you