시카라 롬복 호텔

A welcomed stay for the group of Rinjani hikers after 2 nights on the Rinjani trek. Stayed in the newer block when there is more privacy with a separate pool and cafe area... Rooms were spacious, but could do with smaller bathroom space and bigger bedroom space. Floors could do with more cleaning, and the lack of slippers make the issue more obvious. Staff were polite and friendly and helpful, though f&b staff could be more proactive in their service during breakfast. Location in Kuta Lombok is good and away from the hustle and bustle of the main Kuta road. Facilities wise, Sikara being a resort, could have made do with more leisure facilities beyond pool and spa.

Majority rooms face a restaurant that plays loud music until late hours. Hard to get to sleep and thin windows - cleaning staff swept outside in the morning and would make a loud noise

Great place to stay. 1km walk towards night market and clubs. Staff are nice. Breakfast is ok.

Spacious rooms, but cleanliness need to be better. Staff polite and friendly; f&B staff can be more pro-active

Pro: - kamar tipe shade (lantai bawah) luas. Nyaman - AC kamar nya dingin, di cuaca Lombok yg panas - ada 2 chairs dan 1 table di masing2 depan kamar - ada rak buat jemur baju - depan kolam renang jadi bisa langsung nyebur - bisa minta tolong staff hotel buat anterin ke sekitar hotel. Jaraknya 600m sih dari hotel - ada hair dryer - view bukit nya cantik banget dari lobby utama Hotel. Cons: - pas sampai hotel resepsionis nya jam 11:30an siang, gak infoin diawal kalau jam check in nya itu jam 3pm. Pas gw duduk dikasih welcome drink dan gw nanya staff yg lewat, disuruh nunggu aja. Dia bilang “tunggu dulu ya kamarnya baru lg dibersihkan kita juga jam check in nya jam 3pm. Lah gak dikasih diawal aja. Kan sayang waktu gw 3.5 jam nunggu 😞 dan itu gw ngejar waktu karena cuma bentar di Lomboknya. Dan gw liat customer lain jg udah pada checkin masuk kamar sebelum jam checkin. - nanya ke resepsionis jam check nya jam berapa maximun?. Dia jawab, “jam 12 siang. Kita juga lagi full booking”. Padahal gw cek di agent atau tools akomodasi hotel, masih banyak kamar kosong nya 😒😒. Bisa gak kalau customer tanya, jawab seperlunya aja yg ditanyain?. Jangan defensive duluan. - bawa autan atau sejenisnya aja, karena masih ada nyamuk didalem kamar. Walaupun dari hotel nya dikasih colokan anti nyamuk. - ke tamu lokal (sesama orang Indonesia) harusnya ramah juga, sama kaya ke tamu luar negeri. Gw dateng ke Lombok karena biasanya orang2 yg di Lombok pada ramah ke orang Indonesia juga. Jadi jangan bedain sama “mereka”. Tipe kamar: The Shade Double (kamar dilantai dasar dan area belakang). Tolong perbaiki lagi etika atau SOP nya resepsionis.