뫼벤픽 리조트 & 스파 짐바란 발리

The hotel location was actually excellent. Located next to Samasta, you’ll never worry you’ll be hungry. The kids club and pool was actually fun and our kids loved it so much. Room was okay, breakfast was okay but they need to improve their check in system and hospitality. It’s written that we can check in at 3PM and I called to double checked but we got our room key at 4.30PM (we checked in early at 1.30PM and they told us to come back on 3.00PM) and that day it was not only us, other guests were also waiting because the room was not ready yet (and the lobby was hot). We booked 3 rooms and only two rooms were available at 4.30 PM, one more room was available at 5 PM. Was quite disappointed and I hope they can improve their punctuality in the future.

This hotel was recommended by someone we know well, it was such a great recommendation. I felt the entire hotel staff work tirelessly around the clock to ensure guests are greeted at all times, always ready to help and be at their service. I would love to call out a couple of names (“Krisna”, “Astana” and “Oppy”) for their help & great service. I highly recommend this hotel to families, couples, and solo travellers alike. Meera’s kids club was a huge bonus for us, my daughter enjoyed it, wanted to go back again and again and we could relax completely knowing that she too was having a great time in safe & highly capable hands. While this hotel will still be a preferred choice for us next time, as a well wisher of this hotel I would like to suggest a couple of things. Firstly, at check-in, please make sure your guests are being checked into the right room type, if their choice of room is not available, then make them aware and provide options. I greatly appreciate and I am thankful to the staff for quickly upgrading our room when I brought it to their attention that we were checked into a wrong room type. Secondly, the food provided to us during the afternoon tea could be a lot better.

리조트가 크고 사람이 많은 곳이라 정신이 없을 것 같다고 이해한다. 하지만 모든 서비스가 느린편. 우선 체크인 하는데 1시간 이상 기다려야했고. 개실에 슬리퍼가 부족해서 요청 했지만 저녁 늦거까지 응답이 없었다. 결국 다시 프론트에 요청해서 밤늦게 받았음. 또한 객실에서 이틀동안 잡은 모기가 7마리로 결코 유쾌하지 않은 경험이였다. 조식도 공간이 넓고 사람이 매우 붐비는 곳이라서 그럴 수 있겠지만 자리배정 부터 커피주문까지 한번에 처리된적이 없었다. 주문한 커피는 식사가 끝날때까지 오지 않아서 다시 요청해야만 겨우 받을 수 있었고, 심지어 직원간 의사소통이 안되는지 같은 음료가 뒤늦게 다시 나온 적도 있었다. 풀은 매우 넓고 썬베드도 충분한 편이지만. 물어는 부유물이 너무 많아서 탁한 상태라서 기분 좋은 수영이 되기 힘들었다. 어린이 친화적인 컨셉때문인지 유아 동반 가족이 많아서 애 울음소리, 뛰어다니는 소리가 끊이질 않았고, 5살 이전 아동들에게 적합해보였고? 10살인 아들이 이용하기엔 다소 낮은 수준으로 느껴졌다. 주변 쇼핑몰과 식당들이 있으나 로컬느낌은 아니고 다소 가격대가 있는 곳으로, 편의점도 600m이상 떨어져 있어서 불편했다. 만일 다음번 다시 짐바란쪽으로 올 기회가 있다면 돈을 더 지불하고라도 인터컨티넨탈이나 아야나쪽으로 알아볼 것 같다.