아일랜드 이스케이프 부라사리

The location is very beautiful with rich nature, just by a stunning sea. You can either jump into the sea or use one of the resort’s pools for swimming. If the weather is good, you will not be disappointed. The access to the island is a bit tricky as you need to book a boat from one of the Phuket piers and they may be difficult to find at first. The resort is overall clean, however after checking in to the room, there were still some uncleaned areas mainly around the sink. The staff has taken care of it but it left a bad first impression. Apart for that no issues with public toilets also being kept very clean all the time. Speaking of the staff, they were all kind and helpful, however many times we were told contradicting information by the day and night staff, which led to a lot of confusion on our side, e.g. about the payment for the boat trip or existing resort attractions. Sometimes we booked something in the morning to find out in the evening that our name is nowhere to be found. Room service was also ok but not without some minor issues, like getting only bath towels on the first day and no hand towels, while on the second day there were hand towels but no amenities… One day room cleaning was fine while the other we had to order it because it hadn’t been done by 5pm. Nothing too serious and everything was solved with a phone call, but for the price these minor details leave a sour taste. Price wise, it was New Year’s eve so that definitely affected the room cost, however in-resort attraction prices also felt pretty steep. Phuket city is very close and I think one can get more value for their money if they spend it there. Overall I am satisfied with our stay, it is a gorgeous island and if you are looking for an “escape”, as in the resort’s name, you will definitely find it there. However, for the price and for it being a 5* hotel, one would expect the minor issues mentioned above to not be happening. There were many people staying and the staff looked busy all the time, so that might have been the reason. Hopefully this gets solved in the future.