스타이젠버르거 리조트 라스 소마

The hotel was very nice, staff were very friendly, breakfast and dinner were amazing and definitely recommend to take breakfast and dinner at minimum because there’s not much services around the hotel. Definitely will visit again but we hope we can get a little discount next time.

The resort is so gorgeous. We had an amazing time here, it was peaceful and refreshing, friendly staff, good food and unlimited beverages. Make sure to go for the all inclusive package!

Exceptional beautiful and calm

I booked Steigenberger Ras Soma expecting a relaxing getaway with my wife, but unfortunately, our experience was extremely disappointing due to the way we were treated by the Front Office team, particularly the Front Office Manager, Mr. Mahmoud Basiony. Upon arrival, we were kept waiting in the hotel lobby for more than four hours after the official check-in time. The reason given was that our reservation allegedly required us to hold UK passports, not simply UK residency, while we are Egyptian passport holders. This issue was handled in a highly unprofessional manner and should have been identified and communicated well before our arrival, rather than leaving guests waiting for hours without a reasonable solution. What made the experience even worse was Mr. Mahmoud Basiony’s attitude. Instead of demonstrating empathy, professionalism, and a willingness to assist, he came across as rude, dismissive, and unwilling to take ownership of resolving the situation. Hospitality is about making guests feel welcome, respected, and valued, especially when unexpected issues arise. Unfortunately, this was the complete opposite of what we experienced. The interaction also left us with the impression that Egyptian passport holders were being treated differently from guests holding foreign passports. Whether intentional or not, this created a very uncomfortable feeling, particularly considering that this is a hotel operating in Egypt. Every guest should receive the same level of courtesy, respect, and professionalism regardless of nationality or passport. A luxury hotel is defined not only by its facilities but by the quality of its people and the way they handle challenging situations. Sadly, the conduct of the Front Office Manager overshadowed what should have been a memorable stay. I sincerely hope the hotel’s senior management investigates this incident, reviews how similar situations are handled in the future, and ensures that all guests are treated fairly, respectfully, and professionally.

Everything about the place is extraordinary! Whether you’re traveling alone or with children, there’s something for everyone. The hotel, the staff, the spaces and gorgeous facilities are beyond words. Not our first time and most definitely our last ❤️