아모라 헤렌시아 리버워크, 멜버른

We were upgraded to the spa room. The bed was large and comfortable. The bathroom had two glass windows above the spa bath you could open, which then allowed you to see through to the bedroom. The layout is somewhat romantic. The patio was large and if you had friends staying next to you, they could simply take a small step over there's into yours. The staff were so so lovely. The food was so so lovely. Oh and parking was simple 👌❤️

Great convenient location when attending sports in Melbourne. Tram outside, car parking good price. Walking distance to restaurants and hotels for meals. Breakfast and bar good.

We stayed a few nights while renovating at home. We have 2 young kids, the staff were great with the kids at breakfast time.

I stayed from 12th Feb to 14th for 2 nights. This was my third stay at your hotel. I returned based on my previous satisfactory experiences. However, during this visit, the heater in my room did not function for two consecutive nights. On the first evening, I reported that the room was not being heated. A staff member attended and advised that the unit was not faulty and that I should increase the temperature and wait. After several hours, the room temperature did not improve. I requested additional blankets and slept in a cold room. Despite the heater continuing to make noise,there was no actual heat being produced. The following day, after returning in the evening, I raised the issue again and was once more told to wait. No alternative solution, including a room change, was offered. I again slept under blankets. I woke during the night due to the cold; the heater remained non-operational. On the 14th, during check-out, I informed the concierge that the heater had not worked and that I had slept in cold conditions for two nights. The response was dismissive and lacked any indication of concern or intent to investigate immediately. Since returning home, my physical condition has deteriorated. I am dignosed with influenza and have been suffering for a week, confined to bed, and experiencing disruption to my daily life. This outcome followed repeated reports that were not meaningfully addressed. Heating during cold weather is a basic operational requirement, not an optional amenity. The central issue here is not only the malfunction itself, but the absence of appropriate corrective action after multiple notifications. I emailed the hotel directly as soon as I returend but I never recieved a response.

Overall, I had a great stay. The room was comfortable, clean, and the staff were friendly and helpful. The only issue was that after housekeeping cleaned the room, I found a pair of dirty socks in the cabinet. I'm not sure whether they were left behind by a previous guest and only discovered during this round of cleaning, with the housekeeper assuming they belonged to me.......