베스트 웨스턴 아테네

Front desk staff are UGA students that are more dedicated to do their school work than to serving the guests. My check in experience was terrible, the young man didn’t look at me, he kept staring at his personal laptop with a calculator on hand. Just asked me for my ID and handed me the keys. I had to ask for WiFi password, breakfast time, parking, etc. Then, at night, I called front desk several times, and nobody answered. I had to go in person to the lobby to tell another college student with best western uniform that housekeeping left only 2 sets of towels when we were 3. He told me that somebody would take it to my room. I waited for 1 hour, and called again to front desk. There was no staff, just the security person who was friendly and empathetic enough to bring the missing items. Regarding breakfast, it was really bad. Not only in terms of food but also staff. There was no best western staff in the breakfast areas. Nobody replenished anything and at less 3 other persons left with just an apple.

Our room was not in the building (as shown in the picture), instead was at the back (motel area). Room had cigarette smell, fingerprints on furniture and refrigerator, bedsheets were full of wrinkles, microwave oven had food stuck on the walls of it, phone wasn’t working (no wire at all), hallway floor is full of dirt, presence of police (don’t know the reason). When visited the front desk the guy didn’t even respond back “good morning”. The only person smiling and serving in a friendly way was the lady that helped us in the breakfast room. Honestly, I don’t know how the Health Department hasn’t closed this place yet.