리프 오아시스 비치 아쿠아 파크 리조트, 올 인클루시브

올인크루시브라 호텔에만 있어도 행복함 라마단이라 여행중에 잘 못먹다가 여기와서 입터짐 파르샤 카페 걸어가기 가능 아침먹고 바로 바다로 가야함 늦게 갔더니 자리가 없어서 시간이 걸렸음

The breakfast is the same everyday! The worst thing is the room card is very backward, and it can't be opened every day, so I have to go to the front desk many times every day to ask the to refresh. And the floor in my room always wet …

It has the scenery worthy of a five-star hotel, but not the service of a five-star hotel; the service is extremely poor. Let's start with the check-in front desk. I booked three rooms: two double rooms and one triple room. However, the front desk said he couldn't find the reservation for the triple room in the system, which delayed me for nearly an hour. During this time, he didn't focus on solving my problem all the time. He sometimes dealt with other guests' issues and tried to contact their technical staff, but none of these efforts led to a final solution. As a result, I stood there at the front desk waiting for an hour, feeling extremely angry. So I asked him angrily why he hadn't solved my problem for so long. At this point, the front desk, in a sarcastic tone, asked me why I was speaking so loudly, saying he could hear me. I said I was very angry because I had been standing here waiting for an hour. It was their system error that made the guest stand and wait for an hour. Before that, I had already shown him my successful reservation email and the order information on the app, but he just said he couldn't find the reservation for the triple room. Less than 10 minutes after I got angry, he solved the problem and said that maybe I had booked through another app, but I clearly booked through this one. I will repeat the same content three times in the app review to prove this point. This is simply a fiasco. The hotel should resolve its own issues by yourself and let the guests check in firstly . Besides, the staff who guided us and took our luggage to the room were not very friendly. As a staff of a five-star hotel, one should always keep a smile or be kind during service, but he neither smiled nor was kind. However, it's worth mentioning that the service staff in several restaurants here are quite good, and only they live up to the standard of five-star hotel staff. But it should be noted that in the restaurants, only the older waiters in white shirts can understand English. The other waiters can't quite understand English, and this is not just because of accent issues. Talking about English accents, the front desk staff of this hotel, the one who made me angry, is an older man. His English is not good and he has a very strong accent, which even made me suspect that there was something wrong with my listening. But when I went to the hospital in the hotel, I found that the doctor there had very good pronunciation. I could fully understand what he said, and he could also understand me. So if I were to rate this hotel, the front desk delayed me for an hour and made me very angry, so I would only give one star for the service. But it has to be said that the coastal scenery of the hotel is very beautiful, and it deserves five stars for the scenery.

优点：工作人员都非常棒，热情有礼，有困难都会帮我们解决。而且位置很不错，距离farsha cafe很近，打车去老市场也很方便。 房间非常新，并且设施也都很好。酒店的沙滩旁边有bar，提供饮料和小吃，这个非常完美，并且浮潜区珊瑚也很棒。适合躺平。 缺点：海景房其实算不上海景房，就是图1的图片，距离海很远。 虽然有很多家餐厅，但是除了需要预约的几家，其他的自助餐内容都一样，而且每天吃的都一样，顶多就是换个外观继续上。一样算了味道真的也很一般，我在这里住了三晚，每天吃的我痛不欲生。我怀疑厨师日子过太好了根本不用心。（我在沙姆沙伊赫还住了另外两家全包酒店，吃的真的比reef oasis好太多） 此外晚上也很无聊，七点之后海滩不让下水了，泳池也不让下了。有一个剧院还是需要预约的，露天的表演也很一般，工作人员很努力，奈何设备和氛围都跟不上。 鸡尾酒更是惊人，我喝了一口就扔了，但是这个不怪酒店，在埃及不大能饮酒是正常的。

It has the scenery worthy of a five-star hotel, but not the service of a five-star hotel; the service is extremely poor. Let's start with the check-in front desk. I booked three rooms: two double rooms and one triple room. However, the front desk said he couldn't find the reservation for the triple room in the system, which delayed me for nearly an hour. During this time, he didn't focus on solving my problem all the time. He sometimes dealt with other guests' issues and tried to contact their technical staff, but none of these efforts led to a final solution. As a result, I stood there at the front desk waiting for an hour, feeling extremely angry. So I asked him angrily why he hadn't solved my problem for so long. At this point, the front desk, in a sarcastic tone, asked me why I was speaking so loudly, saying he could hear me. I said I was very angry because I had been standing here waiting for an hour. It was their system error that made the guest stand and wait for an hour. Before that, I had already shown him my successful reservation email and the order information on the app, but he just said he couldn't find the reservation for the triple room. Less than 10 minutes after I got angry, he solved the problem and said that maybe I had booked through another app, but I clearly booked through this one. I will repeat the same content three times in the app review to prove this point. This is simply a fiasco. The hotel should resolve its own issues by yourself and let the guests check in firstly . Besides, the staff who guided us and took our luggage to the room were not very friendly. As a staff of a five-star hotel, one should always keep a smile or be kind during service, but he neither smiled nor was kind. However, it's worth mentioning that the service staff in several restaurants here are quite good, and only they live up to the standard of five-star hotel staff. But it should be noted that in the restaurants, only the older waiters in white shirts can understand English. The other waiters can't quite understand English, and this is not just because of accent issues. Talking about English accents, the front desk staff of this hotel, the one who made me angry, is an older man. His English is not good and he has a very strong accent, which even made me suspect that there was something wrong with my listening. But when I went to the hospital in the hotel, I found that the doctor there had very good pronunciation. I could fully understand what he said, and he could also understand me. So if I were to rate this hotel, the front desk delayed me for an hour and made me very angry, so I would only give one star for the service. But it has to be said that the coastal scenery of the hotel is very beautiful, and it deserves five stars for the scenery.