윈드햄 가든 마나사스

We found the hotel to be clean and top notch; however, the front desk staff was unable to enforce other guests to respect quiet after 11pm. We had to complain several times in person and called over the phone with complaints. Our rowdy teenager neighbors refused to change rooms and ruined our stay. They occupied our room half they night shouting and slamming doors robbing us of the peaceful hotel room we paid for. The front desk was incapable of properly handling the situation.

I stayed long enough in the hotel because I enjoyed my stay and everytime I plan to change, I find out a a great deal so I do not make the change I intended to do.

Upon arrival in room 223 you had bugs crawling on your curtains. And which front staff moved us to room 412 in which the incident took place around 11:27 PM. I just want to note afterwards, your front staff did try to ratify the situation in which room 325 smoke detector and carbon dioxide detector battery is about to die and continue d to beep ALL night that room needs to have a new battery installed and which then we had to settle for room 324 and which that room was not properly cleaned behind beds are completely full of human hair and dust, which is telling me that your house cleaning staff is not properly doing the necessary cleaning and as which the bathroom has human hair and dirt and the counter still had dirt debris in which that bathroom was not properly cleaned as well. Back to the incident in room 412 and which at 11:27PM. My daughter woke me up in a panic crying stating that there were bugs all over her bed. She panicked and completely took her clothes off and went into the shower, and which I have taken photos and video of the bugs crawling on my daughters bed, I have a identified the bugs as bedbugs that room needs to be completely fumigated. My daughter was completely traumatized and had a hard time sleeping at your location. We didn’t get completely settled in until almost 1 am after all the moving of rooms. This is absolutely unacceptable and hazardous to guests staying at this hotel. Mind you I requested a refund for my staff and this establishment currently pending 3 days still has not given a response nor a refund!

Great place and location for some quiet get away

Was Ok for the night. No frills. The only thing I was disappointed with was the breakfast in the AM. So if you were looking for a true 2 1/2 star experience….it would be here.