Peppers Hunter Valley - formerly Grand Mercure

Excellent 1 bedroom apartment, clean, modern, spacious and well equipped. Easy walking distance to Nineteen and Mezze Restaurant for food and drinks. Will definitely come back and recommend to friends.

Unfortunately, the condition of both our apartment and the overall property fell well below the standard we expected. Upon arrival, we immediately noticed multiple cleanliness and maintenance issues, including dead bugs throughout the apartment, a broken door handle, visible handprints and fingerprints on cabinetry/walls, liquid residue on the walls, soap scum in the sink, a previous persons hair throughout the bathroom, and a leaking tap- Several amenities were in poor condition or not functioning as expected. In addition, the general condition of the property appeared neglected, which significantly impacted our comfort and overall experience. There was overflowing garbage in the pool area that was left the entire stay. The furniture in the pool area was soiled with bird poo in multiple areas. We chose this hotel expecting a clean, well-maintained, and welcoming environment, but this was not what we encountered. We were especially disappointed given the cost of our stay and the expectations set by your website and marketing.

We are from Singapore, and I think if you use the bath tub, you need to be very very careful as the floor on the bathroom are very slippery. The toilet design should consider people from different cultures, if we can have a hand spray for washing, or a portable shower would be great.