“Good hotel for location, clean & amenities.”

“We were traveling over Memorial Day weekend and had a really exhausting drive to our destination for that day, Springhill Suites in Boise. We could tell that the hotel was full upon arrival at 10:00 pm--people enjoying the fire pits and pool--fun! We checked in--friendly staff. She told us that breakfast was being served the following day until 10:00 am. Because of our long day of travel the day before, we went down to breakfast at 9:35 am. Upon entry to the breakfast area, it was immediately obvious that breakfast was over--the food was in various stages of being put away or completely gone. We asked one of the employees who was putting stuff away if there was any more bread and he very rudely told us that "breakfast is over". There were obviously several other families in our same situation--arriving to breakfast with what we were told the night before was still 20+ minutes until it was over. Everyone grabbed what they could from what was still out, but, that wasn't much. They ended up putting up the barrier so no one could even get into the breakfast room after 9:45 am. I overheard another employee telling a guest that on weekdays breakfast is over at 9:00 am. That may be so, but, there was clearly miscommunication between the front desk staff and the breakfast staff regarding whether or not Monday (Memorial Day) was a 9:00 am or 10:00 am breakfast day. Up to that point we had a very nice stay at the hotel. The rooms are big and nicely appointed, the other staff was nice, but, the breakfast fiasco left a bad taste in our mouths, especially the rude breakfast employee. We then had to spend more money on breakfast somewhere else before we got back on the road. Very disappointing since one of the factors in choosing Springhill Suites was that breakfast was included. ”