“We check in at 12noon and there was no water in the bathroom. The reception informed us that it will be ok later. I an OK since we are leaving for a tour but when we returned at around 9.30pm, there was still no water to our room! Reception informed us that they restored it earlier but did not know we still hv no water. So, it is not their fault as they cannot enter our room. I do understand that sometimes things went wrong but I felt reception shd offer to change our room immediately instead of finding excuses for themselves. We finally got into another room by 11pm”

“Returning guest here. As usual, very clean and nice place to stay. Very helpful and nice handler/owner. ”

“Clean”