“Since it was our first time in UK , this was one of our experience we won’t forget . We were getting late , I texted the property in afternoon using local Wi-Fi we will be late beyond 10 pm . No reply or acknowledgement . Evening 9:30 I called borrowing phone from my friend , lady was so rude and denied the check in and refund . It was so ridiculous. We were having dinner in a restaurant and this lady on the phone said , since you guys are having party and she can hear music . I was shocked to hear . I explained her we are having dinner and got late . She didn’t hear anything and was rude . Plus didn’t refund our money . She kept on telling me she has been emailing me . I didn’t receive single email from her . I WOULDN’T Prefer anyone coming from far distance or another country to book it . Very UNWELCOMING ”

“I had a pleasent stay the bed was comfortable and staff were friendly.The room itself is outdated.No air-conditioning luckily its a bad summer in England.The toilet is too close to the shower which made going to the toilet difficult. The one thing i would reccomend is the breakfast which was included in the room rate.”

“離碼頭非常近，且正對湖景地點非常好。花園非常大，餐廳有景觀，值得度假放鬆的好地方。小缺點是房間的門隔音不太好，可以清楚聽到走廊的腳步聲。”

“The staff were very friendly and helpful as we had to make an urgent change to our plans. Great location overlooking windermere short walk in to town lots to do and a great deal more if you venture out in any direction ”

“My wife and I stayed for one night here on Tuesday 19th march it is set in delightful surroundings with beautiful gardens and trees. We arrived early so decided to park up and walk across the road and down a track to the lakeside from here we walked approximately a mile almost to Bowness and back it was such a beautiful tranquil walk through nature. We decided that we will bring our 6 year old grandson later in the year he will love a picnic and a walk along this lake. We went back checked in and were given the keys to a lovely room in the annexe approx 100 yards from the main hotel. This was on the first floor with a view looking through the trees at a beautiful church and the lake the room was very clean large with a superb large en-suite with the usual tv and coffee/tea tray with also a lavazza coffee machine and pods plus a couple of chunky Kit Kats which was a nice touch. We decided to take a swim in the pool which was free to guests and also towels were provided although there were no lockers to place clothes in and no benches in the two cubicles to place clothes etc while changing so I would wear the bear minimum and maybe take a bag to put clothes in. Unfortunately I had a headache so we decided to stay and have an evening meal in the restaurant so booked a table for 7.30, we were10 minutes early so got drinks from the bar and waited for our table. The menu wasn’t great but I opted for the beer battered cod with peas and chips and my wife ordered the beef and mince pie this is when things went downhill we waited 50 minutes to be served the couple next to us said they had been waiting about 25 minutes for their desserts and said that a blind lady who was at our table had given up and walked out . There was this lovely young waitress called Lauren who was most pleasant who couldn’t apologise enough and tried to hurry our food along she did seem to get it from a few diners but she handled the situation very well as it was out of her hands we all thought that she was amazing and that if she was in charge things would have been a lot better. When my fish came I couldn’t believe it was one of those that you get out of a packet from a freezer nothing like I expected it was a bit grey and under cooked probably in a microwave the peas weren’t much better. We informed Lauren that it was inedible and she told the manager who deducted it from our bill. My wife said her pie was ok but nothing special . The couple next to us had been before but said if they came in future they wouldn’t use the restaurant. It’s such a shame because it’s beautiful hotel and the large drawing room and bar areas are gorgeous to sit a d have a drink and the large grounds are beautiful. The breakfasts were excellent all you could want cooked self self service, cereals fruit coffee tea toast really very good. So to sum up yes we will stay here again it’s a fantastic location and rooms with the pool etc but we will definitely not be eating in the restaurant if it hadn’t been for my headache we would normally find a nice local restaurant. We all agreed Lauren is wasted here she would be an amazing person to have working in your hotel we actually tipped her because we were so impressed with her so I would recommend the owners sort out the restaurant issues as recommendations are everything.”