“Only problem was television remote did not work ”

“Nice looking hotel in residential area. We drove to the town centre. Feedback on a couple of processes that caused us some grief. 1. Free Wifi - staff told us to just log on without giving us the code. Which basically is forcing us to sign up for Hilton Honours. After unsuccessful attempts, our friends basically had to troop downstairs to resolve this and lo and behold there was actually a standard code that they could have given to us upfront. 2. Pre authorisations - unexpected since payment was to be made at the hotel. Instead, my bank alerted me to charges made the day before for the full amount for the 3 rooms. Additionally, our friends were charged a pre authorisation of more than £50 above the room rate. None of the hotels I booked under Booking.com did so even for the ones in the Hilton chain. Upon check out, there were duplicate charges, despite a receipt showing only 1 charge. Basically they pre-authorised everything plus duplicates. While they reassured me that they would reverse all the unnecessary pre authorisations , it was nevertheless a very unpleasant experience. Dinner, at the hotel restaurant however, was good .”

“new and super clean”