“Room is very basic, one electric socket not working, tv very small. Hotel rooms need updating. Staff excellent and very helpful. Good location for visiting Bournemouth town centre. Would recommend for a short stay for someone who wants to visit Bournemouth and the surrounding area. ”

“Location is amazing and sea facing room is perfect. Cleanliness in bar/ breakfast/room v poor. Tables not cleaned properly, food on table and seats. Fruits at bfast was kept with fish meat stuff. I am strictly vegetarian so did not fancy this. Whole fruit only apples, one day there was bananas. Kettle had to be equested to be cleaned. Semiskimmed milk for room not available Bar staff ignored us on 2 different occassions. Bathroom no tumblers, shower caps, only 1 small body cream. Overall, unfortunately felt like 2 to 3 star hotel. But Location is great. ”

“A very well appointed room and hotel with mostly very helpful and friendly staff. Food very good too, but a little pricey. Everything very clean. Position is perfect too. Only a small few niggles - the indoor pool air temp is stiflingly hot - to the point where I quickly felt faint and nauseous, so we went straight out to the outdoor pool instead, which was refreshing. The children's games room was disappointing as there was no ball to play the table football with and when I asked a member of staff about it, she just said she didn't know and walked off without trying to help us. The pinball machine and table football in the bar, not working/no ball either, so a shame for the children to see those items and not be able to play with them. Valet parking was a little slow, but the guy was very polite - he has to also deal with luggage too, so perhaps the reason it's slow. At this price points, I feel the small things need to be right too.”