“the communication in this hotel was not good. we received different infos with different person. also, the reception staff who attended us was not sure of her infos because she was waiting for the full decision of the reception manager. i think she was an intern or something. looks like she doesnt have autonomy. i think the reception manager should trust her and let her decide. good check-in procedure makes the guest experience positive. ”

“It was very nice staying in the Hilton only the girl in the reception her name is Marona or a similar name she is blond She was very not nice already from our arrival and after as well she made us feel like we aren’t people the rest of the reception people were nice but she was really not nice ….”

“Very nice hotel, with various restaurants and a good kids club. Only point of improvement would be in the transport to the slopes as often too crowded during our stay.”

“Not enough staff Poor furnishing in the room which was a junior suite Poor and untasty breakfast Very poor toiletries Staff very rigid and unfriendly ”

“Perfect location for ski break at Davos”