Sonder Kensington Gardens

Had issues with the online checking and ID verification that has to be done beforehand. The building was clean, but the bathroom was tiny and dated. We then had issues with the plumbing backing up and had to move rooms halfway through our stay, after the failed to address the drain issue in a timely fashion. The staff was very helpful, but this place runs on a skeleton crew, which I assume is their business model. There are just not enough resources for a hotel of this size. Finally, the killer for me is there is no climate control system. No AC in this day and age is a deal killer. We had to have windows open in the city all night with a fan. This would have been a non-starter for me had I known in advance.