닥 하우스 부티크 호텔 앤 스파

I decided to surprise my wife and we stayed one night at Dock House in a "Luxurious Suite", room number 3. We were warmly received, checked in and there is free parking. ALL staff are great, friendly and efficient and an excellent location from which to ecplore the Waterfront. Unfortunately the suite is not up to standard compared to numerous five star establishments we regularly stay in. It is poorly maintained and obvious lack of quality control or pre-arrival checks from a manager or supervisor. The bath mechanism allowing water to drain was broken and in fact half fallen out. So bath water could not run out. Rubbish bins are badly dented. The shower door does not close and left open with a gap of 1 cm because the support bracket is loose. The smaller (economic) water flush button of the Gerberit toilet did not work. The most serious issue, which is a very security risk and negligent oversight, is the interleading door between us and another suite was not locked, neither was there a key to lock it, and both suites' guests could freely enter the others' suite. None of these things should happen in a R10,000 per night establishment. Clearly things are managed from the Queen Victoria Hotel. There is not much happening at Dock House. We had breakfast at Queen Victoria and it was great with friendly, efflicient service. The surprising thing was after the included breakfast, we were actually presented with a "service bill/check". This is the first time ever in any five star hotel we saw this. All in all a pleasant but somewhat disappointing stay.