Pendry West Hollywood

Pros and cons at this hotel…. They convinced us to spend $70 to get “ a room with a better view “ on a higher floor. We were exhausted on arrival and checking in very late (6:30p) said yes to this because the person was very convincing. I don’t think it was worth it at all. There’s a top floor rooftop pool and bar with spectacular views that are much more appealing than any room view has to offer. I feel like he just wanted to make some extra money off us. The hotel was nice but in no way would I call this a 5 star hotel’s service a 5 star hotel. I did not see one hotel staff come by the pool all day to offer guests assistance or take orders. The one employee I saw walk by who I asked for napkins said “he didn’t have keys or access to the pool.” Random…. We ordered a plain cheese pizza and the pizza arrived with no sauce because the chef “doesn’t believe in sauce”. Um ok. Luckily they remade the pizza for us free of charge. Some positives, after several frustrating experiences ordering food and getting service at the pool, they offered us late check out free of charge at 4pm. That was really nice of them!