Hacienda del Mar Los Cabos, An Autograph Collection All-Inclusive Resort

Our stay was frustrating from the start. We booked an ocean-view room, but the view was mostly of the garden with barely a glimpse of the ocean. To make matters worse, instead of addressing our concerns, the staff tried to sell us a timeshare while we were still sorting out our room issue. On our first night, we ordered room service at 9 PM, with an estimated delivery time of 30 minutes. The food didn’t arrive until 11 PM—by then, we were already in bed and wanted to cancel, but they refused. To top it off, they called us at 11 PM to insist on delivering it. The next day, we requested bottled water and waited for two hours. After multiple unanswered calls (some of which were deliberately hung up on), we went to the front desk, only to be told they could only deliver it to our room—yet it still never arrived in a reasonable time. On the morning of checkout, despite having a "Do Not Disturb" sign on the door, housekeeping knocked at 8 AM, waking us up unnecessarily. Overall, the poor service, lack of responsiveness, and misleading room descriptions made for a very disappointing stay.