엘 호텔 @ 브로드웨이

We had booked 2 Superior Twin Rooms, instead we were given ordinary DB rooms. The rooms were infested with Cockroaches. It is unhygenic & unfit for staying in this hotel. The bathroom doors were broken & somehow done with patchwork. Both the rooms had dirty mats & curtains were torn. Even the 4th lobby was very dirty, lobby mats are never cleaned, a whole lot of goods were stacked like a godown. TV remote in the room had no cells. Above all, behaviour of reception staff was very bad, rude and asking money for early check-in even after 12 o'clock. This type of Hotel should not be promoted by AGODA as it brings very bad name for AGODA and hurts its reputation.