아론 게스트하우스

On the fourth day of our stay, when we went back to the guest house and found out the staff had entered our room without permission. The staff told us there was water leakage issue in our room stemming from the bathroom on the upper floor and he put heaters and buckets in our room. In the process, two of my t-shirts were carelessly discarded in the rubbish bin. It is unacceptable that we were not alerted to the situation. We had valuable items, such as clothing, bags, and wallets, in our room, which unfortunately some were soaked in water due to the water leakage. The bed was partly soaked in water leaked from the bathroom upstairs, we decided to move out and ask for refund for the next day. The Indian lady, which is the manager, instead of offering a genuine apology for the inconvenience and damage caused, she displayed disinterest and said “I don’t want to talk”, which was really disrespectful. She also kept talking to the staff standing beside “she’s trying to be smart”, and assuming we don’t understand English, this discriminatory behaviour, was highly unprofessional and left a lasting negative impression. Besides that, when we asked for explanations of why her staff put our shirts on rubbish bin, she blamed us that we should have come prepared with extra clothes for our travels. Do note that throughout our conversation, the manager failed to extend a single apology. Lastly, the manager promised that she will refund on the day we checked out, but I only get my refund when I kept complaining and contacting Agoda and this took the guest house two months to refund the fee.