쉐라톤 사모아 애기 그레이스 호텔 앤 방갈로

We knew it has only just reopened (4 days before we checked in) but expected Sheraton to have it under control. But no. Firstly, we arrived separately and had ordered transport from airport. Neither of us were met. We order a room with 2 beds but were given a room with 1 bed. We moved, but that took all day (housekeeping were busy despite hotel half empty). First room faults - key didn’t work and required computer reprogramming, a/c rattling, light flickering in bathroom, safe locked shut, no hot water. Second room faults - fridge not working and had to be replaced, no safe at all, electric points on one wall not working at all, leaking pipe in bathroom. If someone had done a quality control check of the rooms when the construction company handed it over to Sheraton, they should be fired immediately. I had stayed in the old Aggie Greys 20 years ago. If this is the new standard, they should have left it!