헤리티지 아왈리 골프 앤 스파 리조트 - 올 인클루시브

We recently stayed at Heritage Awali Golf and Spa Resort and overall had a very nice family holiday. Starting with the basics, the check in process was smooth and welcoming. Linesh received us warmly, explained everything clearly, and walked us to our room, which was a lovely personal touch. The rooms themselves were comfortable and very clean. The linens and bed were excellent and housekeeping was consistent throughout our stay. If I had to nitpick, the rooms could be a little more spacious, but overall they were well maintained and perfectly comfortable. The property and gardens are beautifully managed and give the resort a very relaxed, tropical feel. There is plenty to do, especially if you are traveling with kids. The kids club was well run, and the views from the kids pool are honestly stunning. We spent quite a bit of time there and really enjoyed it. Food wise, we had read some reviews beforehand saying the food was very bad, but that was not our experience. Is there room for improvement? Yes. But overall, there is a decent selection on offer and we found the food to be quite satisfactory across most outlets. One exception was the Indian restaurant, Zafarani. Unfortunately, the food did not feel authentically Indian in flavor or preparation and was disappointing. This is definitely an area that could be improved significantly. We opted for the all inclusive package, and if I am being honest, the spirits selection was quite limited and underwhelming. That is another area where the experience could be elevated. What truly stood out were some of the staff. Roshan, Vayraj, Gireesh, and Karthik were consistently friendly and attentive. The ladies at the spa were incredibly sweet and welcoming. A special thank you to Chandan. We were dealing with flight disruptions in Dubai and requested a late checkout since we were traveling with our three year old who needed her nap. Our initial interaction at reception with a lady there was unfortunately not very pleasant and our request was declined. However, Chandan stepped in and helped resolve the situation and arrange the extension. We genuinely appreciated that gesture, as it made a big difference to our travel day. Overall, I would rate the service around 7 out of 10. There were some outstanding individuals, though consistency across the board could improve. All in all, we had a good stay and created some lovely family memories. With a few improvements in beverage options and specialty dining, this property could be even stronger.