The Little Shore Khao Lak by Katathani

We tried to set up a complaint about the housekeeping in our hotel, the little shore in Khaolak, the actual booking. When we come back in the afternoon, we find the room messy. There was some cleaning, up to bed, looked messy, as well as the whole room was not put back to the state of arriving. We did book 2 rooms and the situation and the other room has been similar. Similar is the same The hotel is a high-end five-star hotel with prices for high-end five-star hotels. That's why we expect every service here high end five star which the housekeeping did not match at all. Even as we are returning guests and high members of the customer fidelity program,KTPC After our direct complaint, they sent the housekeeping team two times for cleaning. We did not complain the cleaning, and as we are back and also having to do some work for our own business. We don't have time now to wait for housekeeping working because we give them a correct time window to do it. And also we didn’t see Front office manager or any manager or the phone call from manager in that time we just see only normal staff try to solve the problem. We are not asking for compensation, but we would let you know about this and that the direct partner hotel right next to the little Shore, The Sands, and The shore Phuket always has matched our expectations to the full.