퀸즈 호텔

This is a nice hotel in a good seafront location but improvements are needed for the price they are charging Our initial room which was superior sea view was extremely small and bottom of bed almost touched the wall so you had to slide along the gap to get to the rest of the room. We complained and to their credit they later moved us to a much more spacious room. Some areas in corridors smell of damp. The bathroom had very slow drainage. Breakfast service was disappointing. Took 10 minutes after being seated before we could get a coffee or take our breakfast order and had to go and ask someone to serve us instead of it being done as you are seated. Juice jugs which were self serve were empty and we had to ask for them to be refilled. There were no bowls for cereal again we had to ask. No sugar on our table. Eventually this was resolved but when you are paying £18 per head for a breakfast you should’t have to chase staff for the basics. It appears that staff are all trying to do everything instead of each having a responsibility which I think is where it falls down. Dinner service was much better though. It is a lovely building and the rooms are clean (though furniture is dated) with great potential but improvements are needed.